Home / Legal Hub
Privacy policy, cookie policy, terms and conditions, and complaints procedure, all in one place.
Website Created & Hosted by Bourne Technologies Ltd.
© Copyright Bourne Technologies Ltd. | All Rights Reserved | Company Reg Number: 08715133
Our promise to you.
Last updated: March 2026
Bourne Technologies Ltd is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, disclose and safeguard your information when you visit our website, communicate with us, or use our services.
This policy applies to personal data collected through our website, communications with us, and the services we provide, including IT support, managed services, system administration, and related technology services.
Please read this privacy policy carefully. By using our website or services, you acknowledge the practices described in this policy.
For the purposes of UK data protection law, Bourne Technologies Ltd is the data controller responsible for personal data collected through our website and during our business operations.
Bourne Technologies Ltd
Registered in England and Wales: 08715133
Registered Office:
111 Northey Road
Bournemouth
Dorset
BH6 5LT
In addition to acting as a data controller for our own business operations, Bourne Technologies Ltd may also act as a data processor when providing IT support, managed services, hosting, backup services, monitoring, or system administration for customers.
In these cases, the customer organisation remains the data controller and determines how personal data is used. Bourne Technologies Ltd processes personal data only in accordance with the customer's instructions and the terms of our service agreements.
We implement appropriate technical and organisational measures to protect personal data when acting as a data processor.
We may collect and process the following categories of personal data:
Name, email address, telephone number, business name, and any other information you provide when contacting us or using our services.
IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, device identifiers, and other technology on the devices used to access our website.
Information about how you use our website, products, and services.
Your preferences in receiving marketing from us and your communication preferences.
Where you are a customer, we may process information necessary to provide IT services including account information, support requests, service logs, and system administration information.
When providing IT support or managed services, we may have access to data stored within systems we manage. This may include user account data, files, emails, backups, system logs, and other operational information. Access is limited to what is necessary to diagnose issues, maintain systems, or deliver contracted services.
We may obtain personal data:
Our website uses cookies and similar technologies to distinguish you from other users of our website and to analyse website traffic. Cookies help us improve website functionality and user experience.
Further information about cookies used on our website can be found in our Cookie Policy.
We use personal data for the following purposes:
We process personal data only where permitted by law. Our lawful bases include:
Where processing is necessary to perform a contract with you or your organisation.
Where processing is necessary for our legitimate business interests, such as operating and improving our services, responding to enquiries, maintaining security, and managing customer relationships.
Where you have provided consent for specific processing activities, such as receiving marketing communications.
Where processing is necessary to comply with legal or regulatory obligations.
We may share personal data with trusted third parties where necessary to provide our services, including:
All third-party service providers are required to respect the security of personal data and process it in accordance with applicable data protection laws.
Some service providers may process personal data outside the United Kingdom.
Where international transfers occur, we ensure appropriate safeguards are in place in accordance with UK data protection law. These safeguards may include:
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, tax, accounting, or reporting obligations.
Examples of retention periods may include:
Data retention practices are reviewed periodically and data is securely deleted when no longer required.
We implement appropriate technical and organisational security measures designed to protect personal data from unauthorised access, loss, alteration, or disclosure.
These measures may include:
Only authorised employees, contractors, or service providers with a legitimate business requirement are permitted to access personal data.
Under UK data protection law, individuals have the following rights:
You may request a copy of the personal data we hold about you.
You may request correction of inaccurate or incomplete information.
You may request deletion of personal data in certain circumstances.
You may request that we limit the processing of your personal data.
You may object to processing based on legitimate interests.
You may request that your personal data be transferred to you or another organisation.
Where processing is based on consent, you may withdraw that consent at any time.
We do not use automated decision-making or profiling that produces legal or similarly significant effects on individuals.
To exercise any of your data protection rights, please contact us using the details below. We may need to verify your identity before processing requests.
If you are unhappy with how we handle personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Information Commissioner's Office
Website: https://ico.org.uk
Telephone: 0303 123 1113
Our services are intended for businesses and individuals over the age of 18. We do not knowingly collect personal data from children.
We may update this Privacy Policy periodically to reflect changes in legal requirements or business practices. Updates will be published on this page and the "Last updated" date will be revised accordingly.
If you have questions about this Privacy Policy or how we handle personal data, please contact:
Bourne Technologies Ltd
Email: support@bournetech.it
Website: bournetech.it
Telephone: 01202 530114
How we process cookies on our website.
Last updated: March 2026
This Cookie Policy explains how Bourne Technologies Ltd uses cookies and similar technologies when you visit bournetech.it.
It explains what cookies are, which cookies we use, and how you can control them.
Cookies are small text files stored on your device when you visit a website. They allow websites to function correctly, improve performance, and provide information about how visitors interact with the site.
Some cookies are essential for the website to operate, while others help us understand how visitors use the website so that we can improve our services.
We use cookies for several purposes, including:
These cookies are essential for the operation and security of the website. They cannot be disabled through our systems.
They are typically set in response to actions made by you such as submitting a form or interacting with security protections.
Examples may include security cookies used by services such as Cloudflare and hCaptcha to help protect the website from spam, abuse, and automated attacks.
Because these cookies are required for the website to function securely, they do not require user consent.
Analytics cookies help us understand how visitors interact with our website so that we can improve performance and usability.
We use Google Analytics to collect anonymous usage statistics such as:
Analytics cookies are not set automatically when you visit the website.
They are only activated if you choose to accept analytics cookies through our cookie consent banner. If you decline analytics cookies, Google Analytics will not load and no analytics cookies will be stored on your device.
Some features of our website rely on third-party services.
For example, our contact page may include an embedded Google Maps map to help visitors locate our office.
When this map loads, Google may set cookies in order to provide mapping functionality and improve service performance.
We may also display Google reviews using Google's services. These services may involve communication with Google's servers and may set cookies controlled by Google.
You can control or delete cookies at any time through your browser settings.
Most browsers allow you to:
Please note that disabling certain cookies may affect the functionality of some parts of the website.
You can change your cookie preferences at any time by using the Cookie Settings option available on this website.
This will allow you to update or withdraw your consent for analytics cookies.
We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or how our website operates.
The latest version will always be available on this page.
If you have any questions about this Cookie Policy, please contact:
Bourne Technologies Ltd
111 Northey Road
Bournemouth
Dorset
BH6 5LT
Email: support@bournetech.it
Website: bournetech.it
Telephone: 01202 530114
Our general terms and conditions.
Version: 1.3
Last updated: 06 March 2026
Company: Bourne Technologies Ltd
Registered office: 111 Northey Road, Bournemouth. BH6 5LT
Company number: 08715133
VAT number: GB264683867
Email: support@bournetech.it
Phone: 01202 530114
Website: https://bournetech.it/
1.1.1 These Terms apply to the supply by us to you of: (a) Goods (including hardware and equipment), (b) Software (including licences and digital products), (c) Cloud subscriptions (including Microsoft 365 and Google Workspace), and (d) Services (including installation, configuration, migration, support, maintenance, and managed IT services).
1.1.2 If we provide a quote, proposal, statement of work, service schedule, SLA, order confirmation, or other written terms, those documents form part of the contract.
1.1.3 Order of precedence (if documents clash): (1) any signed/accepted proposal / statement of work / service schedule, then (2) any applicable Schedule (e.g., Broadband), then (3) these main Terms, then (4) vendor / third-party terms (where applicable to that service).
1.1.4 Consumer means an individual acting wholly or mainly outside their trade, business, craft or profession. Business Customer means any other customer. Nothing in these Terms affects your statutory rights as a Consumer.
1.1.5 By placing an order, signing/accepting a quote or proposal, ticking an acceptance box, or paying an invoice, you agree to these Terms.
1.1.6 Dependency on Managed Services
Certain services supplied by Bourne Technologies Ltd require ongoing administration, monitoring, security management, licensing management, and platform oversight in order to function correctly and securely. These services may include, but are not limited to, Microsoft 365 tenancy administration, endpoint protection platforms, backup services, monitoring systems, and other managed infrastructure.
Where such services are provided by Bourne Technologies Ltd, an active Maintenance or Managed Services Agreement must remain in place for the duration of those services.
If the Client chooses to terminate the Maintenance or Managed Services Agreement, Bourne Technologies Ltd reserves the right to require one of the following actions prior to termination taking effect:
Bourne Technologies Ltd shall not be responsible for the operation, security, monitoring, maintenance, or administration of any systems or services following the termination of the applicable Maintenance or Managed Services Agreement.
Where administrative control of services is transferred, Bourne Technologies Ltd may remove administrative access, monitoring agents, security software management, backup systems, and related management tooling as required.
1.2.1. Quotes are valid for 30 days unless stated otherwise.
1.2.2. A contract is formed when we confirm acceptance of your Order in writing, or when we deliver goods/services (whichever happens first).
1.2.3. We may decline an Order (for example due to stock availability, credit risk, compliance requirements, or suspected fraud).
1.3.1. Prices exclude VAT unless stated. Delivery/installation may be charged separately.
1.3.2. Payment is due on receipt of invoice unless otherwise agreed in writing.
1.3.3. We may require payment in advance for certain Orders (including special-order items, software licences, and Subscriptions).
1.3.4. For Subscriptions, billing is typically in advance and follows vendor billing cycles; licence changes made by you (or your admins) may take effect immediately and be charged accordingly.
1.3.5. If you pay late, we may suspend supply/services until payment is received and may charge interest and reasonable recovery costs where permitted.
1.4.1. Delivery dates are estimates unless agreed as fixed in writing.
1.4.2. Risk passes to you on delivery. Title passes when we have received full cleared payment.
1.4.3. You should inspect goods promptly and notify us of transit damage/missing items within 48 hours where reasonably possible (this does not affect statutory rights).
1.5.1. Business Customers: returns are subject to supplier approval, restocking fees, and as-new condition. Special-order items may be non-returnable.
1.5.2. Business Customers: software licence keys, activation codes, and digital downloads are generally non-refundable once issued/activated, except where faulty or misdescribed (or where law requires otherwise).
1.5.3. Consumers: where consumer cancellation rights apply to distance/off-premises sales, you may usually cancel within 14 days (subject to legal exceptions such as unsealed software, personalised items, or digital content after you consent to immediate supply).
1.5.4. If you ask us to start services during a cancellation period, you may have to pay for the portion performed up to cancellation where the law allows.
1.6.1. Nothing in these Terms limits your legal rights.
1.6.2. Where applicable, manufacturer warranties apply; we will provide details where available.
1.6.3. If goods are faulty, we may (as appropriate) repair, replace, or refund in line with legal rights and supplier processes.
1.7.1. We will perform services with reasonable care and skill.
1.7.2. Unless explicitly included, services do not include data recovery, bespoke software development, cabling/building works, electrical works, or disposal of old equipment.
1.7.3. You must provide timely access, information, approvals, and cooperation. Delays caused by you or your suppliers may result in rescheduling and additional charges.
1.8.1. Where remote support is required, you authorise us to use appropriate remote access tools to deliver services.
1.8.2. You are responsible for ensuring you have authority to grant us access to the relevant systems and data.
1.9.1. Software is supplied under the relevant vendor's licence terms; you receive no ownership of vendor intellectual property.
1.9.2. You are responsible for compliance with licensing rules (user counts, permitted use, restrictions).
1.9.3. Vendors may change products, features, pricing, and licensing rules; where we can, we'll give reasonable notice and help you adapt within the scope of your agreement with us.
1.10.1. Where we supply Microsoft cloud subscriptions, you will also be subject to Microsoft's applicable customer terms (including the Microsoft Customer Agreement or equivalent terms required by Microsoft).
1.10.2. You authorise us to provision, manage, and support your tenant and licences, including holding delegated admin access where required. We only access content where necessary for support and where authorised/required.
1.10.3. Subscription commitments, renewals, cancellations, and refunds (if any) are subject to Microsoft rules and billing cycles. You remain responsible for charges incurred, including minimum commitments and licence increases initiated by your admins/users (where allowed).
1.11.1. Where we supply Google Workspace, you will also be subject to Google's applicable customer terms and policies.
1.11.2. You authorise us to provision, manage, and support licensing and (where agreed) administrative configuration.
1.11.3. Renewals/cancellations/refunds (if any) are subject to Google rules and billing cycles. You remain responsible for charges incurred.
1.12.1. Many services depend on Third-Party Providers. We are not responsible for outages/failures outside our reasonable control, but we will provide reasonable assistance/escalation where within scope.
1.12.2. Where a Third-Party Provider's terms apply, those terms govern that service to the extent of any conflict.
1.13.1. You must keep contact and billing details accurate and maintain appropriate admin contacts.
1.13.2. You are responsible for passwords, MFA, endpoint security, and user activity.
1.13.3. You are responsible for backups unless you purchase a managed backup service from us (or we explicitly agree backups are included).
1.13.4. You must not use goods/services for unlawful activity, distribute malware, or attempt unauthorised access.
1.14.1. Each party will comply with applicable data protection laws.
1.14.2. Our Privacy Policy explains how we use personal data as a controller (e.g., account admin, billing, marketing). It is attached as Schedule 2 and/or available at: https://bournetech.it/legal-hub/#privacy
1.14.3. If we process personal data on your behalf as a processor (common for IT support/managed services), the parties will enter into a Data Processing Agreement (DPA). A template is attached as Schedule 3 and/or available at: https://bournetech.it/legal-hub/#privacy
1.14.4. If there is any conflict between these Terms and the DPA regarding personal data processing, the DPA prevails.
1.15.1. Each party will keep confidential information confidential and use it only to fulfil the contract.
1.15.2. This does not apply to information that is public (not by breach), independently developed, or lawfully obtained from a third party.
1.16.1. We (or our licensors) own IP in our pre-existing materials, tools, templates, scripts, and documentation.
1.16.2. On full payment, you receive a non-exclusive right to use deliverables created specifically for you for your internal purposes, unless otherwise agreed.
1.17.1. Nothing limits liability for death/personal injury caused by negligence, fraud, or any liability that cannot be limited by law.
1.17.2. Subject to 1.17.1, for Business Customers our total liability arising out of or in connection with the contract is limited to the fees paid by you to us in the 3 months before the event giving rise to the claim (or £500, whichever is higher), unless otherwise agreed in writing.
1.17.3. We are not liable for indirect or consequential losses (including loss of profits, revenue, business, goodwill, or anticipated savings).
1.17.4. We are not liable for loss of data where you have not maintained appropriate backups or declined a backup solution we recommended, except to the extent caused by our negligence and subject to this clause.
1.18.1. We may suspend services immediately if invoices are unpaid, if required by a vendor/carrier, or if continued supply risks security, legality, or network abuse.
1.18.2. Either party may terminate for material breach not remedied within 14 days of written notice.
1.18.3. On termination you must pay outstanding invoices. Subscription cancellation/termination is subject to vendor rules and minimum commitments.
1.19.1. Neither party is liable for failure caused by events beyond reasonable control (e.g., major outages, supplier failure, strikes, flood, fire, war, regulatory action).
1.20.1. We may update these Terms from time to time. Changes will not affect Orders already accepted, except where required by law or vendor program changes impacting Subscriptions.
1.20.2. If any provision is unenforceable, the remainder remains effective.
1.20.3. No third party has rights under these Terms, except where vendor terms grant rights.
1.21.1. These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction (unless mandatory consumer law provides otherwise).
Schedule precedence: If there is any conflict between Schedule 1 and the main Terms, Schedule 1 prevails for Broadband Services.
2.1.1. By using your Bourne Internet services you are agreeing to the terms and conditions set out below, including any changes to them. These terms set out the agreement between: You ("the customer" or "you") and Bourne Technologies Ltd. (Company Registration Number 08715133) of 111 Northey Road Bournemouth Dorset ("us" or "we")
2.1.2. Our standard terms apply to all of our products, but some services have their own additional service terms, so please carefully read all the terms that apply to the services you have chosen.
2.1.3. If you have any questions about these terms or the services, you can contact us at support@bournetech.it
2.2.1. The specific service we provide to you is set out in your order confirmation and the Contract Summary provided to you when you ordered the service.
2.2.2. Whilst we will try to ensure that the services are of a high quality, we do not give any guarantee that the services will be uninterrupted or free from error and the services are provided on an "as is" basis without guarantee of any kind.
2.3.1. The price of your service is set out in your order confirmation we provided to you when you ordered the service. Details of our call charges are set out on our web site here: Digital Voice Deals | Bourne.
2.3.1 Annual Price Increases | Applies from the end of your contract term
At the end of your Contract Term, we will adjust the monthly amount you pay for your services and increase the price by either the Consumer Price Index (CPI) rate of inflation or the price increase we receive from our supplier BT - whichever is higher.
2.3.2 If we increase your price by CPI:
The CPI rate that we use is announced in January each year and if this is higher than the price increase, we receive from BT then we will adjust your bill by this amount unless the increase we receive from BT is higher. For example, the CPI rate announced in January 2023 was 8.8%, so if your Contract Term ends in 2023 then your price would increase by 8.8 %. So, if you normally pay £25 for your broadband service, your new monthly charge would be £27.20.
2.3.3 If the increase we receive from BT is higher than CPI:
The annual price increase we receive from BT is monitored by Ofcom. The price increases take effect from April each year and are advised to us in advance. If the price increase we receive is higher than CPI for the same year at the end of your Contract Term we will increase your price by the percentage increase we receive from BT. In both cases we would always notify you before increasing your charges Payment 12 We will bill you monthly by email on the date agreed at the time of ordering. We would prefer you to make your payments by direct debit, but we will also accept payments by BACS faster payment, credit or debit card. If you pay by direct debit we request your payment seven calendar days before the due date on your invoice.
2.3.4. You must pay our bills by the due date stated on your bill. If you have any problems paying your bill you can contact us at support@bournetech.it
2.4.1. We will provide you with your activation date as soon as possible after you place your order. We will do our best to meet this date but all dates are estimates and we cannot guarantee that they will be met.
2.5.1. The contract term is the length of time you commit to taking a service. You will be notified of your contract term when you place your order. At the end of the contract term your service will continue on a month-by-month basis unless you specifically enter into a new contract term for a new service.
2.5.2. You can end your service at any time by giving us 14 days' notice but if you do so during the contract term you will still be liable to pay the charges due for the service from the date of termination to the end of the contract term.
2.5.3. If you want to terminate more than one service you must tell us when you give us notice. If you terminate one service, this does not mean that all services will be automatically terminated. You must follow the applicable termination process for each service you receive from us.
2.5.4. If we terminate your service we will give you 14 days' notice and we will refund any charges paid in advance for the period after the termination date.
2.5.5. When your service ends we may ask you to return the equipment to us or let us collect it. If you fail to do so, we may charge you for the replacement cost and recovery costs of the equipment.
2.5.6. Auto Compensation - Our underlying broadband carrier provides compensation under the Ofcom Automatic Compensation Scheme, Bourne Technologies will pass this compensation to the customer.
2.5.7. Complaints Full details of our complaints process are set out on our web site here: https://bournetech.it/legal-hub/#complaints
2.6.1. If you have ordered the services online or by telephone you have a legal right to cancel an order for services within 14 days without giving us any reason ("cooling-off period") but if you ask us to provide or you use the services before the end of the cooling off period your right to cancel ends.
2.6.2. If you cancel your service you must return your router or any other equipment we have provided to you.
2.6.3. We will hold information provided by you in a computerised database. Your data may be supplied to and processed by our suppliers, to enable us to provide the services to you. We set out in detail how we hold and process your personal data in our Privacy Notice on our website here: https://bournetech.it/legal-hub/#privacy
2.7.1. You can order our services either online via our web site or by calling our sales team on the number set out on our web site. Please note that we can only provide services at a fixed location and are not able to provide services on a temporary basis for events such as "pop ups" or festivals for example.
2.7.2. When you place an order we will notify you by email to confirm our acceptance. Our agreement with you starts on the date that we send email acceptance of your order to you.
2.7.3. We are not obliged to accept your order or provide you with services until you receive this email confirmation and we have received any initial charges which may be due for the services. Please note that services are also provided subject to your compliance with these standard terms and subject to clauses 2.7.4 and 2.7.5 below.
2.7.4. If our survey shows that additional work is required to carry out your installation, we may need to charge an "Excess Construction Charge" (ECC). If ECCs apply we will tell you how much they are and get your agreement before proceeding with installation of your services.
2.7.5. If a survey shows we cannot provide our services to your property, we may cancel any installation date and terminate our Agreement. We will not have any further liability to you but will refund any payments you have made for the services prior to installation.
2.7.6. We will notify you as soon as possible if we require access to your property or a neighbouring property to activate your service or install any equipment and you agree to give us access and any information we might need from you to provide the services and equipment.
2.8.1. We provide you with and charge you for the services and the equipment for a minimum period of time (known as the "contract term"). The contract term starts from the date your service is activated.
2.8.2. Any terms relating to the contract term do not affect your statutory right to cancel set out in clause 2.24. You are entitled to cancel your order during contract term provided you are inside the statutory cancellation period set out at clause 2.24.1.
2.8.3. The contract term for your service will be either (i) set out in the relevant service terms; or (ii) notified to you when you place your order.
2.8.4. At the end of your contract term your service will be moved onto a rolling monthly contract.
2.9.1 We may ask you to install some equipment yourself but if we do we will give you instructions on how to do this.
2.9.2. During installation you may lose your internet or telephony services for a period of time (particularly if you are transferring from another service provider.
2.9.3. Our engineers may need to visit your property from time to time to (i) install the services or equipment (ii) carry out routine repairs or upgrades; or (iii) respond to a call from you regarding a potential fault with the services or equipment; but the engineer won't be responsible for connecting any equipment we haven't provided (for example a games console).
2.9.4. We will agree an appointment date with you, but we may have to change the date in which case we will try to give you as much notice as we can.
2.9.5. You must give us 2 days' notice if you need to change or cancel an engineer's visit.
2.9.6. We may charge you for an engineer's visit if:
2.10.1. We will provide the services to you until our Agreement either expires or is terminated by us or by you in accordance with these terms.
2.11.1. To maintain the quality and safety of our services we may from time to time suspend, close down or restrict some or all of the services to carry out repairs, maintenance or improvements. We will try to give you as much notice as we can before we do this. Unless it is an emergency, we will usually carry out repairs, maintenance, and improvements outside of peak usage times to minimise the impact on your use of the services.
2.12.1. You must use the services in good faith and in line with what would generally be considered to be typical usage for the type of service.
2.12.2. You must not resell the services.
2.12.3. You are responsible for the way the services and equipment we provide are used and you must comply with all applicable laws and instructions from us in relation to the services and equipment.
2.12.4. You will keep all passwords and usernames secure and confidential and not make them available to other people or change them without our permission. You will tell us immediately if your username or password becomes known to someone else. If we have reason to be concerned about access to your account we may change or suspend your password and username from time to time and we will let you know if we do so.
2.12.5. You are responsible for:
2.12.6. You may use the services to link to other networks world-wide, provided that you comply, at all times, with any policies or terms and conditions imposed by the operators of such other networks.
2.12.7. You must not do any of the following acts or allow anyone else to do the following acts in relation to the services and equipment:
2.12.8. You agree that we may:
2.12.9. If, as part of the services, you are provided with web space to enable you to upload your own websites, you are responsible for any material on your websites and will indemnify us against any and all costs, claims, losses, expenses, damages, awards, proceedings, demands and other liabilities we suffer in connection with any material on your website.
2.12.10. If you breach our Agreement in any way we may, at our sole discretion, without notice or refund either:
2.13.1. Whilst we will try to ensure that the services are of a high quality, we do not give any guarantee that the services will be uninterrupted or free from error. Where necessary for commercial, technical or other reasons a third-party network or service provider we use may suspend or terminate their connection to the services. You agree that suspension or termination will not constitute a breach by us of the Agreement and that the services are provided on an "as is" basis without guarantee of any kind.
2.13.2. You must report any fault with the services or equipment as soon as possible by contacting us as follows:
2.13.3. You acknowledge that any fault with the services or equipment may take some time to resolve while the cause is identified, and a repair carried out. You agree that you will allow us a reasonable period of time to investigate and resolve any fault with the services or equipment.
2.14.1. We will endeavour to activate the Broadband Services by the date notified to you following your Order, however all dates are estimates and we cannot guarantee that they will be met.
2.14.2. When the Broadband Services are being activated at your premises, you may lose your telephone service for approximately two hours as your existing connection needs to be adjusted to allow you to access the Broadband Services. We will endeavour to make any loss of telephone service as brief as possible, however, where we need to work with a third party to make your connection the timing may be outside of our control.
2.14.3. We cannot accept any liability for any costs, expenses, losses, damages or other liabilities (howsoever arising) which you may incur as a result of the timing of the activation or the period of any loss of service referred to in clause 2.2 above.
2.15.1. If your Broadband Service is continuously performing below outside of the "Guaranteed Minimum Download Speed" we provided in the confirmation email we sent to you and we are unable to resolve the issue within 30 days of you reporting this issue to us, then you may terminate our agreement without penalty but the charges for your use of the services up to the point of termination will not be refunded.
2.16.1. If we provide you with domain name services:
2.17.1 We may provide equipment to you for the duration of our Agreement. The equipment is our property or our suppliers' property at all times (unless we have agreed to sell you the equipment and you have paid in full for it).
2.17.2 Any equipment we provide will be tested by us and configured to meet your basic network and internet specifications, but we cannot support any alterations you make to the configuration of that equipment.
2.17.3 If you believe any item of our equipment to be faulty, you must notify us immediately.
2.17.4 You are responsible for making sure that our equipment is used safely and properly including but not limited to:
2.17.5 You agree to tell us immediately about any loss or damage to our equipment by contacting us at: support@bournetech.it. You are responsible for any loss of or damage to our equipment and we may charge you for such loss or damage.
2.17.6 If this Agreement ends or you wish to upgrade the equipment we provide, we may ask you to return the equipment to us or (at our discretion) allow us to collect it from you, in a reasonable condition. If you fail to do so, we may charge you for the replacement cost and recovery costs of the equipment.
2.17.7 Unless we have agreed to provide you with equipment, you are responsible for providing your own equipment to support the services (including where applicable, a computer, a modem, and any necessary telephone lines).
2.17.8 Where you are using your own equipment in relation to the services or equipment:
2.18.1. You must pay the charges for our services and equipment as agreed when you order your service.
2.18.2. We will bill you on a monthly basis by email or as agreed at the time of ordering.
2.18.3. We would prefer you to make your payments by Direct Debit, but we will also accept payments by BACS faster payment, credit or debit card. If you pay by direct debit we request your payment 7 calendar days before the due date on your invoice.
2.18.4. You must pay our bills by the due date stated on your bill. If you have any problems paying your bill, please contact us at support@bournetech.it as soon as possible.
2.18.6 We will usually send reminders to you for late bill payments. If you fail to make payment by the due date we may:
2.18.7. You agree that you will notify us as soon as possible of any change in your details including but not limited to your credit/debit card or bank account details. Should you terminate the services, it is your responsibility to terminate any standing order with your bank.
2.19.1. If you are moving home, you should let us know at least 14 days before, to request the transfer of your service. When we transfer your service due to a home move your existing contract will be terminated. If you move home during the contract term you may still be liable to pay the charges due for the services for the whole contract term. A new service will be provided at your new address, and you will need to enter into a new contract for services with us.
2.20.1. Consumer Price Promise. If you are a Consumer customer, we will not change the agreed fixed monthly charges during your contract term unless we are required to do so by a regulatory body. At the end of your contract term, we may increase your monthly charges by giving you at least one calendar months' notice. Once you are outside of your contract term annual price changes as set out in clause 2.21.1 will apply to your service.
2.20.2. Sometimes we may need to increase charges which are not included in your fixed monthly charges such as call charges or any other service which is charged on a "pay per use" basis.
2.20.3. The Consumer Price Promise does not apply to these charges. We will always give you notice before we do this.
2.21.1. Each year a price increase will be applied to your charges. We will tell you when the price increase applies for each service. The increase will be rounded to the nearest penny and will be calculated by multiplying your existing charges by a maximum of the higher percentage figure of either: (a) the Consumer Price Index rate figure published by the Office for National Statistics in January of the relevant year (but not including any negative rates); or (b) the percentage price increase figure we receive from our supplier BT.
2.21.2 Other Price Changes. We may also change the charges at any time if:
2.21.3. If we make a change to the charges under clause 2.21.2 you may cancel this agreement without penalty as long as you give us notice to cancel this agreement within 30 days of the date of the notice we sent you.
2.21.4. Lifetime Price Guarantee. If you entered into your Agreement before 31 May 2022 and your service has a Lifetime Price Guarantee additional terms and conditions apply and can be found on our website.
2.21.5. We may at any time make changes to the terms of our Agreement and/or the services and equipment if:
2.21.6. If we make changes, we will try to give you at least 30 days' notice unless:
2.21.7. If we make a change that is to your significant disadvantage, you should notify us as soon as possible. If we are unable to undo that change, you may end our Agreement without penalty by giving us at least 30 days' notice. Your notice must be given within 30 days of the changes being notified to you. You will not have to pay any charges for the remainder of any minimum period which may apply to the services.
2.22.1. If you want to make a change to your Services, contact us at support@bournetech.it
2.22.2. If you change your service (upgrade or downgrade) during the contract term you may still be liable to pay the charges due for your original service for the remainder of the contract term.
2.22.3 If we provide you with 2 or more services as a "package" and you decide to remove services from that package you may still be liable to pay the charges due for the removed services for the remainder of the contract term and the price of your remaining services may increase.
2.23.1. We do not restrict or exclude any liability to you for (i) death or personal injury resulting from our negligence; (ii) fraud; or (iii) any of our liabilities which we cannot legally exclude including liability under Part 1 of the Consumer Protection Act.
2.23.2. Apart from as set out in clause 2.23.5, we will not be liable to you under the Agreement for:
2.23.3. You acknowledge that the internet is separate from the services, and that use of the internet is at your own risk and subject to applicable laws. We have no responsibility for any goods, services, information, software, or other materials which you may obtain from a third party when using the Internet and we will not be liable for any loss, costs or damages incurred by you in any dealings you may have with other individuals or organisations while using the services.
2.23.4. We may exercise editorial control over the content of our servers and block access to certain third-party material. However, you acknowledge that we do not have the resources to ensure, nor are we capable of checking, the full content of our servers at all times. We are not able to control the content of the internet. You, therefore, agree that we shall not be held responsible for the publication, transmission, or information of any kind, other than information which is inserted by us. You specifically acknowledge that we have given no warranties as to the quality, content or accuracy of information received through, or as a result of the use of, the services or equipment.
2.23.5. Apart from clauses the reasons in clause 2.23.1, our total liability to you is limited to the lesser of the amount of charges paid by you to us in accordance with the Agreement or £1,000 (one thousand UK Pounds - GBP).
2.24.1. If you have ordered the services online or by telephone you have a legal right to cancel an order for services within 14 days without giving us any reason ("cooling-off period") from the date, we make our agreement. For example, if your agreement starts on the 1st then you may cancel the agreement no later than the 15th
2.24.2. To exercise the right to cancel, you must inform us of your decision to cancel your order in writing (by post or email).
2.24.3. If you ask us to commence the services before the 14-day period has ended, your right to cancel ends, even if you have not started using the service provided. If you use the service before the 14-day period has ended, then your right to cancel also ends. If you cancel a service before we provide it, you may have to pay for any work that has been done towards providing the service.
2.24.4. If you cancel your order, we will reimburse any payments received from you by the same means of payment. We will make the reimbursement within 14 days of your notice of cancellation unless we have supplied any equipment to you; in which case we will make the reimbursement within 14 days of receipt of the returned equipment.
2.24.5. You must send back the equipment or hand it over to us within 14 days of cancellation. You will have to bear the direct costs of returning the equipment. We may make a deduction from any reimbursement if the equipment is devalued as a result of unnecessary handling by you, but you will only be liable for any reduction in value of the equipment which results from your handling other than required to establish the nature, characteristics and functioning of the equipment.
2.25.1. You can terminate the Agreement or any part of the services at any time by giving us 14 days' notice in writing but if you chose to do so during the contract term you will still be liable to pay the charges due for the services for the whole contract term regardless of the reason for termination.
2.25.2. Should you wish to terminate a particular service in accordance with clause 2.25.1, you must do so by giving written notice to us in accordance with clause 2.27.2.
2.25.3. If you have multiple Services and terminate one Service, this does not mean that all Services will be automatically terminated. You must follow the applicable termination process for each Service you receive from us
2.25.4. Without affecting our other rights to terminate the Agreement, we may terminate the Agreement or all or any of the services on 14 days' written notice to you (the notice must not expire before the end of the contract term) without incurring any liability except for payment of a refund under clause 2.25.5.
2.25.5. If we terminate the Agreement or any services under clause 2.25.4, we will refund any charges paid for any period of service after the termination date. Any refund due will be made direct to your credit card or bank account (notified to us for this purpose) by BACS transfer. Should you fail to provide suitable bank or credit card details to allow a refund to be made, you will lose the right to such refund.
2.25.6. You agree that we may suspend or terminate the services and/or terminate the Agreement immediately at any time (including during any contract term), without prior notice or refund to you, and without affecting any of our accrued rights or claims:
2.25.7. You acknowledge and agree that our resources, used in providing the services, are limited and that any reckless or wasteful use of the services by you may affect those resources and the services provided to our other customers. You agree that we may suspend or terminate your access to the services where we decide, acting reasonably, that you are using the services in a reckless or wasteful manner.
2.25.8. Any suspension of the services by us in accordance with this Agreement will not constitute a termination of the Agreement and we may require you to pay a reconnection fee to recommence the services together with any applicable charges.
2.26.1. You agree that we may hold information provided by you to us in a computerised database. You agree that such data may be processed and may, in certain circumstances, be supplied to and processed by our suppliers, to enable the provision and maintenance of the equipment and/or services. We set out in detail how we hold and process your personal data in our Privacy Notice.
2.26.2. If you request an IP assignment of eight or more real IP addresses, we may add your contact details to the Reseaux IP Europeans database.
2.26.3. You acknowledge that we may, from time to time, be required under certain laws and regulations to co-operate with and disclose data to, government or other bodies and/or authorities.
2.27.1. You agree to keep the contact details which you have provided to us up to date. Any notice or other information to be served by us on you in accordance with the Agreement will be validly sent if in writing and sent by either email or first-class post to your last known email or postal address.
2.27.2. Other than for termination of a service under clause 2.25.1, any notice served by you on us must be in writing and sent by post or email and shall be deemed served either 2 days after posting or, if sent by email, on production of a read receipt in the case of email.
2.28.1. Our Agreement is just between you and us and no one else can enforce it. You can only transfer it with our consent. We can transfer our Agreement to another company provided this does not adversely affect your rights under our Agreement.
2.28.2. We will not be liable for failing to perform our obligations under the Agreement if we are prevented from doing so by something outside our reasonable control (including but not limited to war, terrorist activities civil disorder, industrial disputes, damage or vandalism to our systems or equipment, lightning, flood or severe weather conditions, fire or explosion, actions of local or national government or other authorities). If any event continues for more than 90 days, then either you or we may terminate the Agreement immediately.
2.28.3. Each of the clauses and sub-clauses of our Agreement operate separately. If any court or other relevant authority finds any of the terms of our Agreement to be invalid or unenforceable, the other terms of this Agreement will not be affected.
2.28.4. If we delay in taking any steps under our Agreement against you for breaching our Agreement, that does not prevent us taking steps against you at a later date.
2.28.5. Our Agreement is governed by and interpreted in accordance with the laws of England and Wales (or the laws of Scotland if you live there). Any dispute arising in connection with the Agreement will be subject to the exclusive jurisdiction of the courts of England and Wales (unless you choose the courts of your home in Scotland or Northern Ireland).
3.1. This privacy policy is here to help you understand what information we collect and how we use it.
3.1.1. We will not use or share your information with anyone except as described in this Privacy Policy.
3.2.1 Bourne Technologies collects different kinds of information. Some of it is personally identifiable and some are non-identifying. Here are the types of information we collect or receive:
3.2.2 (IF APPLICABLE) Call detail records (CDRs) | This is a record of the communication from your telephone system. It typically includes a source, destination and duration although it can also include quality metrics and fraud prevention data too. CDRs allow us to create an itemised bill for you which forms part of our accounting procedures.
3.2.3 Cookies | Cookies are small data files that may contain an anonymous unique identifier. These files are sent to your browser from a website and are stored on your computer's hard drive. We use "cookies" to gather information. You have the option to instruct your browser to reject all cookies or to notify you when a cookie is being sent. Keep in mind that if you choose not to accept cookies, certain parts of our service may be inaccessible to you.
3.2.4 Service Providers | We may enlist the services of third-party companies and individuals to support, operate, and analyze the usage of our service. These entities are entrusted with your Personal Information solely for the purpose of executing these tasks on our behalf. They are bound by an obligation not to disclose or use the information for any other purpose.
Account Information includes:
3.3.1. Communicating with you - Solving your problems and responding to your requests. If you contact us with a problem or question, we will use your information to respond to that request and address your problems or concerns.
3.4.1. Account Data - If the authorised account holder chooses to deactivate the account. The data will be archived for no more than 15 years.
3.4.2. Correspondence - This includes but is not limited to emails, call-recordings, CDRs, webchats, Fax transmissions, and post. The data may be kept for no more than 15 years.
3.4.3. Payment Data | Bourne Technologies does not process nor retain card payment data. All sensitive transactional payment data is processed and stored in accordance with PCI-DSS regulations by payment providers such as Stripe or GoCardless. Bourne Technologies does store Active Direct Debit details.
3.5.1. Telephone number subscriber information is shared between the companies involved in a telephone number port as validation. (Openreach/BT along with the RH, LCP and GCP)
3.6.1. Bourne Technologies takes reasonable steps to protect the information you provide to us as part of your use of the Bourne Technologies service from loss, misuse, and unauthorised access or disclosure. These steps take into account the sensitivity of the information we collect, process and store and the current state of technology. When you enter sensitive information (such as sign-in credentials) we encrypt the transmission of that information using secure socket layer technology (SSL) and encrypt all data at rest. We follow generally accepted standards to protect the personal data submitted to us, both during transmission and once we receive it. All Bourne Technologies staff are trained and partake in refresher training in data protection.
3.7.1. Bourne Technologies primarily stores and processes personal data within the United Kingdom.
3.7.2. However, as an IT service provider, we utilise third-party platforms, cloud providers, and infrastructure services to deliver our services, including (but not limited to) hosting, backup, monitoring, email systems, and security solutions.
3.7.3. These third-party providers may process personal data outside of the United Kingdom where required for the provision of services.
3.7.4. Where personal data is transferred outside of the United Kingdom, Bourne Technologies ensures that appropriate safeguards are in place in accordance with UK data protection laws.
3.7.5. Such safeguards may include:
3.7.6. Bourne Technologies ensures that all third-party providers are appropriately vetted and are contractually required to process personal data securely and in compliance with applicable data protection laws.
3.8.1. Bourne Technologies may change this policy from time to time, and if we do, we'll post any changes on this page. If you continue to use Bourne Technologies after those changes are in effect, you agree to the revised policy. If the changes are material, we may provide more prominent notice or seek your consent to the new policy.
3.8.2. This privacy policy does not cover third party websites that you can link to through the Website. We accept no liability for these sites. If you have any complaints, questions, or comments about this privacy policy or Bourne Technologies LTD use of your personal information, you can contact Bourne Technologies at Support@bournetech.it
General Data Protection Regulations.
Any information relating to an identified or identifiable natural person ("data subject"); an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that person.
Personal data revealing racial or ethnic origin, political opinions, religious or philosophical or sex life and sexual orientation, genetic data or biometric data. To include health records and criminal record checks for Data Controller's personnel.
Any operation or set of operations performed upon personal data or sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
An entity that determines the purposes and means of processing data.
An entity that processes personal information on behalf of Data Controller.
A third party to whom the obligations of a processor are subcontracted to.
How we listen to any complaints.
Last updated: March 2026
At Bourne Technologies, we aim to provide reliable, professional IT services and support. If something has not met your expectations, we want to hear about it so we can investigate and resolve the issue promptly.
We treat all complaints seriously and aim to resolve them fairly, transparently and as quickly as possible.
In the first instance, please contact our support team so we can try to resolve the issue quickly.
Most concerns can be solved through normal support channels.
Email: support@bournetech.it
Website: bournetech.it
Telephone: 01202 530114
Please include the following details where possible:
If the issue cannot be resolved through normal support channels, you may submit a formal complaint.
Please send your complaint in writing to:
Email: support@bournetech.it
Your complaint should include:
Once a formal complaint has been received:
We will investigate the matter internally and review any relevant service records, communications, or technical details.
We aim to provide a full written response within 10 working days.
If additional time is required due to the complexity of the issue, we will keep you informed of progress.
Following our investigation, we will provide a written response outlining:
Where appropriate, this may include corrective technical work, service adjustments, or other reasonable remedies.
If you remain dissatisfied with the outcome, you may request that the complaint be escalated for review by a company director.
A final written response will then be issued after this review.
To ensure issues can be properly investigated, complaints should normally be raised within 30 days of the event or service in question.
Complaints submitted after this period may still be reviewed, but it may not always be possible to fully investigate older issues.
Some services provided by Bourne Technologies may involve third-party products, licences, or hardware.
Where services are supplied to consumers, they are provided in accordance with the Consumer Rights Act 2015, which requires that services are performed with reasonable care and skill.
Nothing in this complaints procedure affects your statutory rights under UK law.
We view complaints as an opportunity to improve our services. All complaints are handled confidentially and fairly, and the information provided may be used to improve our systems, processes, and customer experience.
